Toplinecool Privacy, Shipping & Refund Policy Last Updated: 08/06/2024

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Toplinecool ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect We may collect the following types of information:

• Personal Information: Name, email address, phone number, physical address, and payment information provided when you make inquiries, place orders, or sign up for services.

• Technical Information: IP address, browser type, device information, and data about your usage of our website collected through cookies and similar technologies.

• Transactional Information: Details of services or products purchased from us.

• Customer Support: Information you provide during interactions with our customer support team.

2. How We Use Your Information We use the information collected for the following purposes:

• To provide, operate, and maintain our services.

• To process transactions and manage your account.

• To communicate with you, including responding to inquiries or customer service requests.

• To improve our website, services, and customer experience.

• For marketing purposes, such as sending you promotions or updates, subject to your consent.

• To comply with legal obligations and enforce our terms and conditions.

3. Sharing of Information We do not sell, trade, or rent your personal information. However, we may share your information in the following instances:

• Service Providers: We may share your information with trusted third-party service providers to assist us in operating our business (e.g., payment processors, IT support).

• Legal Requirements: We may disclose your information when required to do so by law, regulation, or legal process.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Security of Your Information We prioritize the security of your personal information and implement industry-standard security measures to prevent unauthorized access, disclosure, or misuse of your data. However, please note that no method of transmission over the internet or electronic storage is entirely secure.

5. Your Choices

• Access and Correction: You can request access to your personal information, and you may correct or update any inaccuracies by contacting us.

• Marketing Communications: If you no longer wish to receive marketing communications, you can opt-out by following the unsubscribe instructions in the emails or contacting us directly.

• Cookies: You can manage cookie preferences through your browser settings.

6. Children's Privacy Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.

7. Third-Party Websites Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal information.

8. Changes to this Privacy Policy We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Shipping Policy

Coverage Area Toplinecool currently provides service delivery within Cairo only. Orders or service requests outside of Cairo are not eligible for scheduling at this time.

Delivery Timeframe Service visits are scheduled and completed within 2 business days from the date of confirmed booking.

Service Delivery All service visits are carried out by Toplinecool's trained and certified technicians. No third-party couriers are involved.

10. Refund Policy

Eligible Services Refund requests are accepted for the following maintenance services only:

• Preventative Maintenance

• Corrective Maintenance

Refund Window Refund requests must be submitted within 24 hours of service completion. Requests submitted after this period will not be considered.

Conditions A refund may be issued if the service rendered did not meet the agreed scope of work or if the issue reported was not resolved. Toplinecool reserves the right to assess each case individually before approving a refund.

How to Request To initiate a refund request, contact us within 24 hours of your service visit via:

• Email: info@toplinecool.com

• Phone: +20(12)10844445

11. Contact Us If you have any questions or concerns about this policy or the practices described herein, please contact us at:

• Email: info@toplinecool.com

• Phone: +20(12)10844445